Privacy Policy

1. Introduction

petpkr ("petpkr", "we", "us", "our") operates the online gaming platform accessible at petpkr.app. We are committed to protecting the personal data of all individuals who interact with our platform, including registered players, applicants, and visitors. This Privacy Policy describes what personal data petpkr collects, the purposes for which it is used, how it is stored and protected, and the rights available to you in relation to your data.

By registering an account with petpkr or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Privacy Policy forms part of, and should be read alongside, petpkr's Terms & Conditions.

2. Data We Collect

petpkr collects personal data through several channels, including account registration, gameplay, financial transactions, customer support interactions, and automated technical systems. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, CNIC or passport number, and photograph (collected during KYC verification).
• Contact Data: Pakistani mobile number, email address, and residential address.
• Financial Data: Payment method details (e.g., JazzCash wallet number, Easypaisa account, HBL or UBL account number, USDT wallet address), deposit and withdrawal history, and transaction records.
• Account Data: Username, login credentials (passwords are stored in encrypted form and are never readable by petpkr staff), account preferences, session history, and communication preferences.
• Gaming Data: Game participation records, bet history, wagering patterns, bonus usage, and win/loss history.
• Technical Data: IP address, device identifiers, browser type and version, operating system, and session timestamps.
• Support Data: Records of communications between you and petpkr's support team, including live chat transcripts and email correspondence.

3. How We Use Your Data

petpkr processes personal data for the following purposes:

• Account Management: To create, maintain, and administer your petpkr account, including verifying your identity and age as required by our regulatory obligations.
• Payment Processing: To process deposits and withdrawals in Pakistani Rupees (PKR) and to prevent financial fraud or money laundering.
• Regulatory Compliance: To fulfil KYC, anti-money laundering (AML), and responsible gaming obligations imposed by petpkr's licensing authority.
• Platform Operation: To provide, maintain, and improve petpkr's gaming, betting, and casino services.
• Customer Support: To respond to queries, resolve complaints, and provide assistance to players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and across Pakistan.
• Responsible Gaming: To monitor gameplay for signs of problem gambling, enforce self-exclusion and limit settings, and comply with responsible gaming requirements.
• Security: To detect and prevent fraud, unauthorised access, and abuse of the petpkr platform.
• Marketing Communications: To send promotional communications, bonus offers, and platform updates where you have given explicit consent. You may withdraw consent at any time via your account settings.
• Analytics: To analyse platform usage in aggregated, anonymised form to improve petpkr's products and services.

4. Legal Basis for Processing

petpkr relies on the following legal grounds to process your personal data:

• Contractual Necessity: Processing required to fulfil the agreement between you and petpkr, including account registration, payment processing, and game provision.
• Legal Obligation: Processing necessary to comply with applicable laws and regulatory requirements, including KYC, AML, and responsible gaming obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where your prior consent has been obtained. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Disclosure

petpkr does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:

• Payment Processors: Financial data is shared with payment service providers (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT wallet infrastructure providers) solely to process your transactions.
• Identity Verification Providers: Identity and KYC data may be shared with accredited third-party verification services to confirm your identity and age.
• Regulatory Authorities: petpkr is legally obligated to disclose personal data to licensing authorities, law enforcement, and financial intelligence units upon lawful request.
• Technology Providers: Service providers who support petpkr's platform operations (such as cloud hosting, analytics, and customer support tools) may have access to data strictly on a need-to-know basis and under binding data processing agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of petpkr's business or assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom petpkr shares personal data are contractually required to process such data only for the specified purpose and in compliance with applicable data protection laws.

6. Cookies & Tracking Technologies

petpkr uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and display options.
• Analytics Cookies: Collect anonymised data about how players use petpkr to help us improve the platform. Used only with your consent.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content based on your activity on the platform.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use certain features of the petpkr platform.

7. Data Retention

petpkr retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specific retention periods include:

• Account and KYC records: retained for a minimum of 5 years following account closure, as required by AML regulations.
• Transaction records: retained for a minimum of 5 years from the date of each transaction.
• Support communications: retained for 3 years from the date of the interaction.
• Marketing consent records: retained for the duration of the consent plus 3 years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data petpkr holds about you:

• Right of Access: You may request a copy of the personal data petpkr holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to petpkr's legal retention obligations.
• Right to Restriction: You may request that petpkr restrict processing of your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format where technically feasible.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact petpkr's support team via live chat or email at [email protected]. We will respond to all valid requests within 30 days.

9. Data Security

petpkr implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls restricting data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication for account access.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, petpkr will notify affected individuals and relevant authorities as required by applicable law.

10. Children's Privacy

petpkr's services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If petpkr discovers that a minor has registered an account, that account will be immediately closed, personal data deleted to the extent not required to be retained for regulatory purposes, and all deposits returned. If you believe a minor has accessed petpkr, please contact our support team immediately.

11. Third-Party Services

The petpkr platform integrates third-party game providers, payment processors, and analytics tools. While petpkr takes care to partner only with reputable providers, petpkr is not responsible for the privacy practices of third-party services. Please review the privacy policies of any third-party services you interact with directly.

12. Changes to This Privacy Policy

petpkr may update this Privacy Policy from time to time to reflect changes in its data practices, regulatory requirements, or business operations. Material changes will be communicated to registered players via email or through a prominent notice on the platform. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of petpkr following notification of changes constitutes acceptance of the revised Policy.

13. Contact Us

For any privacy-related queries, requests, or concerns, please contact the petpkr data protection team:

Email: [email protected]
Live Chat: Available 24/7 within your petpkr account
Response time: within 30 days for formal data subject requests; within 4 hours for general support queries.